NDIS Supporter Information
How to Order via NDIS
As an NDIS Supporter, we are committed to helping NDIS participants access quality products seamlessly. Whether you manage your own funds or work with a Plan Manager, ordering with us is simple and hassle-free.
Who Can Order?
Any NDIS participant with a self-managed, plan-managed, or NDIA agency-managed plan can purchase eligible low-cost assistive technology, consumables, and mobility aids through our store.
Ordering Flows by Plan Type
1. Plan Managed
- Select "NDIS Plan Managed" as your payment method at checkout.
- Enter your NDIS participant details (Name, NDIS Number, Date of Birth, and Plan Manager Email) on the cart page or post-checkout form.
- We will issue a tax invoice directly to your Plan Manager for payment processing. Once approved and paid, your order will be shipped.
2. Self Managed
- Select "NDIS Self Managed" at checkout.
- Complete your purchase using your preferred payment method (Credit Card, Direct Deposit, etc.).
- An official tax invoice will be emailed to you immediately so you can claim reimbursement through the NDIS myplace portal.
3. NDIA (Agency) Managed
- Select "NDIA (Agency) Managed" at checkout.
- Provide your full NDIS details during checkout.
- We will process the claim directly through the NDIS portal on your behalf before fulfilling your order.
4. Need a Formal Quote First?
- Select "Quote Only" at checkout.
- No immediate payment is required. We will generate and email an official quote for your Plan Manager or NDIA approval.
Eligible Products
Most products categorized under Assistive Technology, Daily Living Aids, and Personal Care are eligible under Core Supports and Capital Supports budget categories. Please check with your LAC or Plan Manager if you are unsure about funding eligibility.
Frequently Asked Questions (FAQs)
Are you an NDIS Registered Provider?
We operate as an NDIS Supporter. Registered status is generally not required for Self-Managed and Plan-Managed participants, allowing you to access a wider range of products easily.
How long does quote generation take?
Formal quotes requested via the "Quote Only" option are usually processed and emailed within 1–2 business days.
Can I change my NDIS details after placing an order?
Yes, if you need to update any information, please contact our support team immediately with your Order Number.
