Return and Exchange Policy
We at Cloud Linen are confident you will be happy with your purchase, however if you require an exchange or refund then please read the following for more information:
We are happy to accept exchange or refund within 14 days of receipt of goods. Please note we will not refund for a change of mind. Please see Refund section below.
All unwanted items must be returned in their original condition, this means all packaging and labels must be attached.
You are responsible for the associated costs to return the goods back to us , we do recommend that you use the registered post option as Cloud Linen will not take responsibility for items not received if you attempt to send them via non registered mail.
To return via post simply affix the return label provided with your order, take it to the nearest post office.
Please address your returns email to:
Please allow up to 14 days for exchanges and refunds to be received and processed.
Postage charges on returns are not refundable.
Cloud Linen is more than happy to exchange your goods. To ensure the exchange goes smoothly please contact us so that we can step you through the process and also make a log on our system of what you are returning to us for exchange.
1. Place and pay for a new order on the website to secure the size/items you are exchanging. This way you are guaranteed to get the item before it gets sold and we can ship it out to you immediately.
2. Send back the items you are exchanging with the exchange/return form.
3. When we receive your returned items we will process a refund for them.
You will be refunded for the amount of the products purchased.
No initial shipping charges will be refunded. If the initial purchase incurred free shipping we will charge a restocking & handling fee of $10.00.
Due to OH&S Regulation’s items such as Pillows, Quilts, Mattress Protectors, Mattress Toppers, Blankets and under blankets can’t be exchanged.
Cloud Linen does not refund goods if you change your mind or don’t like the colour. However, if there is a manufacturing fault or the goods are damaged we will refund the purchase price of the goods excluding postage to the purchase payment method.
Cancelling your Order:
Please kindly note, once an order and payment has been processed the order cannot be changed or cancelled. We pack orders quickly, which means we can’t make any changes once you’ve placed it.
You can return your order to us once you have received it.
Every order is inspected by our QA Department before it leaves our Warehouse, this is to ensure you receive product in good condition. If your product for some reason has become faulty due to a manufacturing fault or report damaged or faulty items for your order, please contact our friendly customer service via email at: firstname.lastname@example.org – we’re here to help!